Shipping policy

Shipping

PM Biomedical ships primarily using FedEx unless another carrier is specified on the customer's Purchase Order.

Shipping charges are billed to the customer unless otherwise stated on the quotation or Purchase Order.

Receiving Inspection

Customers should inspect shipments immediately upon arrival.

Any shipping damage, shortages, or discrepancies must be reported in writing within 10 calendar days of delivery.

Failure to notify PM Biomedical within this timeframe constitutes acceptance of the shipment.

Damaged Shipments

If PM Biomedical determines damage resulted from improper packaging by PM Biomedical, we will, at our discretion:

  • Replace the item
  • Repair the item
  • Issue a refund

Contaminated Equipment

PM Biomedical reserves the right to refuse any shipment containing contaminated medical equipment.

Contaminated equipment will be returned to the sender.