PM Biomedical – Terms & Conditions
Order Acceptance
It is understood and agreed to that any Purchase Order received by PM Biomedical shall expressly include these Terms & Conditions, as if fully set forth in, and is hereby fully incorporated by reference herein. PM Biomedical’s written order acknowledgment, together with the terms and conditions set forth herein, constitutes the final expression of the agreement between the purchaser and PM Biomedical and supersedes all prior oral and written statements regarding the order.
Payment Terms
Net 30 from the date of invoice unless other arrangements have been made with PM Biomedical’s executive staff in the form of a written agreement. PM Biomedical accepts credit card payments with a 3.8% credit card fee.
Taxes
All federal, state, local, and government taxes are the buyer’s responsibility.
Shipping and Receiving
PM Biomedical ships via FedEx unless notified on the purchase order. Any shipping fees will be billed to the customer unless otherwise stated in quote or purchase order. Damages identified upon equipment arrival must be communicated to PM Biomedical personnel within 10 days of the date arrival to the customer. If not reported, any damage fees will be billed to the customer, no exception. Upon arrival of product, if improper packaging is identified which resulted in damages; the customer will be notified and is held liable for any costs if not reported upon order placement with PM Biomedical personnel. PM Biomedical has the right to refuse shipments containing contaminated product and will be sent back to the customer.
Claims
All merchandise is packed to comply with standard shipping practices and requirements. PM Biomedical is not responsible for damage to goods that occurs during transit. Any claim against PM Biomedical for errors, defects, shortages, or invoice discrepancies must be made by the purchaser in writing to PM Biomedical within 10 days after delivery. Failure by the purchaser to file any claims with PM Biomedical within 10 days constitutes acceptance of the goods and invoice and a waiver of any defects, errors or shortages. Upon receipt of written claim by customer, PM Biomedical will investigate the cause and occurrence of shipping damages. If found that fault lies with manner in which material was packaged then PM Biomedical will notify customer and will offer replacement, repair, or issue a refund of item(s) at its discretion.
Order Procedure
Purchase orders may be given verbally via phone or e-mailed to a PM Biomedical representative or directly to the company. All orders for purchases will be built exactly to the specifications of the quote and/or sales order. It is the customers responsibility to make sure the quote/order contains all details necessary to complete the order to required expectations. Additional cost may be necessary for options that were not included in the quote, but are later realized as needed by the customer. Payment will be required before any orders are shipped to the customer. If customer fails to provide payment within six months of order receipt, the order will be cancelled and any equipment will become PM Biomedical’s possession unless other arrangements are made and approved in writing by PM Biomedical management staff.
Cancellation and Return Policy
Cancellation of orders may result in a non-refundable charge up to the full cost of the order. No return of goods will be accepted without written consent, Return Material Authorization (RMA) number and shipping instructions from PM Biomedical. Returns of goods must be done within 30 days and, if approved, will be subjected to a 20% restocking fee. Customer is responsible for reviewing quote given by PM Biomedical to check for any errors and/or omissions. Orders will be filled exactly per quote given by PM Biomedical, any missing software options, hardware options, or any other options and custom additions are the responsibility of the customer to verify before issuing a Purchase Order (PO) to PM Biomedical. Any items returned to PM Biomedical for warranty must be initiated with PM Biomedical customer service or sales representatives as a warranty order. If the customer does not notify PM Biomedical of a warranty return before the item is sent in then the warranty may be deemed invalid.
Warranty
PM Biomedical may offer a warranty which begins from the date of the original shipment to the date the product is received to PM Biomedical for service. The standard warranty covers repairs related to the original services conducted. If warranty stickers appear to be tampered with or removed upon arrival, the warranty will be void. For the duration of the warranty period, PM Biomedical will cover the part(s) which are serviced in the original repair of the product. Physical and/or fluid damage will not be covered. Any part(s) not addressed, refurbished, or replaced during the original repair process as outlined by service reports or other PM Biomedical documentation will not be covered under warranty unless otherwise documented in writing by PM Biomedical.
Advanced Exchanges/Core Returns
Any purchased items which require a core return or product back to PM Biomedical must be returned within thirty days. Any item not returned in thirty days will be subject to charges up to the full price of the item purchased and will be billed to the customer.